When you make a purchase on elpulpo.com, you will receive a summary of your order in the email account you have provided us with, with the assigned reference number, the items you have purchased and the breakdown of additional costs, such as shipping costs or others if applicable (for example: the selected payment method). If you believe you have made a purchase but have not received our confirmation email, please contact us through our Customer Service.

No. You do not need to register to make your purchase.

If you register you will get a 10% discount on your next purchase. We will also notify you of our promotions and sales that you can access in advance.

Yes, to receive all the news and exclusive promotions from our brand, you only have to subscribe to the elPulpo newsletter by filling out the form at the bottom of our website. As a bonus, for becoming part of our community, we'll give you a 10% discount on your next purchase.

Yes. How? We always include an unsubscribe link in our emails. You'll find it at the bottom.

If you have a promotional code, you can enter it at the end of your purchase process. Promotional codes cannot be combined with other promotions or special prices, unless otherwise indicated.

No, once you have placed your order, it is no longer possible to cancel it. As soon as you receive it, you can request a refund.

We ship to Spain, Germany, France, Portugal, Italy, Austria, Poland, Luxembourg, the Netherlands, and Belgium.

We currently do not ship to the Canary Islands, Ceuta, or Melilla.

• Peninsula and Balearic Islands: €5.90, FREE for orders over €79.90
• Germany, Austria, Belgium, France, Italy, Luxembourg, and the Netherlands: €9.90, FREE for orders over €120

Shipping costs are not refundable in case of order returns.

• Spain: 3 working days for regular orders (1 or 2 more days in the Balearic Islands).
• Portugal, Germany, Austria, Belgium, France, Italy, Luxembourg and the Netherlands: 7 working days for regular orders.

During periods of high demand (such as sales, Black Friday, Christmas and others), these delivery times may be extended. Also due to high demand and the need to restock, some garments may have a longer delivery time.

Home delivery: Your order will be sent directly to the postal address you provide us.

We can modify the address as long as the package has not been processed and prepared in our warehouses.

Please contact our Customer Service as soon as possible to check the status of your order.

You can check the status of your order using the tracking number we provide you with when you make the purchase. From their website you can see the status of your order and whether it has already been shipped.

Once you make the purchase, we will send a summary of your order to your email account. (We advise you to check your spam folder).

If more than 14 days have passed since your order was confirmed and you have not received it, please contact our Customer Service as soon as possible.

When you receive your order, we advise you to carefully check the condition of the package and the garments. For any incident, it is essential to keep all shipping elements in the same condition as you received them (cardboard box or envelope, shipping label, and garments).

Without proof of these elements, we cannot properly manage the claim with the transport agency and/or the warehouse.

In this case, please contact our Customer Service within 24/48 hours. You will be asked for photos of the shipping elements (cardboard box, shipping label, and the received garments).

The payment methods accepted by elpulpo.com are:

Credit card (VISA or MASTERCARD)

Paypal and Express Pay (Apple Pay and Google Pay)

Deferred payment with ScalaPay.

If you would like an invoice for your order, please contact our Customer Service and we will send it to you by email.

We do not have gift cards available at this time.

If you wish to return an item purchased on our website https://elpulpo.com, you can register your request through our returns portal, which you can access by clicking here.

You will only need to enter your order number and email, select the item you wish to exchange or return, and follow the indicated steps.

Please note that returns have a cost of €5.90, which will be deducted from the refund amount.

To return an item purchased in a physical elPulpo store*:

In-store, we will provide you with a voucher for the amount of the return, which has no expiration date and can be redeemed at any of elPulpo's physical stores (except El Corte Inglés) and on the website (elpulpo.com). Important: It is not possible to return web orders in physical stores. Likewise, products purchased in a physical store must be returned to an elPulpo physical store.

*Not applicable to El Corte Inglés.

From your user profile you will have access to all your orders. You must complete the returns panel and once the request has been sent, you will receive an informative email on how to finalize the process.

You have 30 calendar days from the receipt of your order to make an
online return. The elPulpo product must be in the same conditions in which you received it, with no apparent signs of use, correctly labeled and in its
original packaging. You will not be able to return any item that is not in perfect condition.

Yes, you can exchange it for a different item. If there is a price difference, it must be paid by the customer or refunded by us, as applicable.

From your user profile, you will have access to all your orders. You must complete the returns panel, and once the request is sent, you will receive an informative email on how to finalize the process.

You have 30 calendar days from the receipt of your order to make an online return. The elPulpo product must be in the same condition in which you received it, with no apparent signs of use, correctly labeled, and in its original packaging. You cannot return any item that is not in perfect condition.

Once we receive your order at our facilities, we will send the requested exchange. You will receive it in approximately 24/48 business hours. During promotion periods (Sales, Black Friday, etc.), the delivery time may be delayed.

Orders placed on the website cannot be returned to a physical store. Returns are only possible through the website.

Effective October 27, 2025, the home collection service will cost €5.90, which will be deducted from your refund.

Yes, it can be done without any problem. Below, we explain step by step how to start a return process without an account:

STEP 1. You must enter the email address you used for the purchase and your order number in the returns section of our website. It is located at the bottom of our page, in the footer.

STEP 2. The platform will guide you through the steps to request your return or exchange. Once you have submitted the request, you will receive a confirmation email with packaging instructions.

STEP 3. If you have chosen home collection, a carrier will come to your house to pick up your return/exchange. If, on the other hand, you have preferred to drop it off at a collection point, you will have to deliver it to the one you choose.

For hygiene reasons, the only item that cannot be returned is underwear.

To find out which is your perfect size, click here

All product images are property of elPulpo. There may be a slight difference between the color of the image and the actual color of the item due to the quality of the photo or the resolution and settings of electronic devices.

In the event of a defective product, elPulpo will proceed, as appropriate, to repair, replace, reduce the price or return the product, which will be free of charge for you. elPulpo is responsible for any lack of conformity that becomes apparent within a period of two years from the delivery of the item. The consumer must inform us of the lack of conformity within two months of becoming aware of it.

Our customer service hours: Monday to Friday 09:00 - 15:00 

Customer Service Phone: 680 209 103

Customer service email: info@elpulpo.es