When you make a purchase on elpulpo.com, you will receive a summary of your order in the email account you have provided us with, with the assigned reference number, the items you have purchased and the breakdown of additional costs, such as shipping costs or others if applicable (for example: the selected payment method). If you believe you have made a purchase but have not received our confirmation email, please contact us through our Customer Service.

No. You do not need to register to make your purchase.

If you register you will get a 10% discount on your next purchase. We will also notify you of our promotions and sales that you can access in advance.

Yes, to receive all the news and exclusive promotions from our brand, you only have to subscribe to the elPulpo newsletter by filling out the form at the bottom of our website. As a bonus, for becoming part of our community, we'll give you a 10% discount on your next purchase.

Yes. How? We always include an unsubscribe link in our emails. You'll find it at the bottom.

If you have a promotional code, you can enter it at the end of your purchase process. Promotional codes cannot be combined with other promotions or special prices, unless otherwise indicated.

No, once you have placed your order, it is no longer possible to cancel it. As soon as you receive it, you can request a refund.

We ship to the entire Iberian Peninsula and the Balearic Islands.

• Peninsula: €3.90, FREE for orders over €49.9
• Balearic Islands: €6.50, FREE for orders over €99

Shipping costs will not be refundable in case of return of the order.

• HOME DELIVERY

Your items will be delivered within 24-48 business hours from when the order leaves our warehouses.

During periods of high demand (such as sales, Black Friday, Christmas and others) these delivery times may be longer. Due to high demand and the need to replenish stock, some items may have a longer delivery time.

Home delivery: Your order will be sent directly to the postal address you provide us.

Yes, if you wish to change the delivery address we can modify it as long as the package has not left our warehouses and is not already being delivered.

Please contact our Customer Service as soon as possible to check the status of your order.

You can check the status of your order using the tracking number we provide you with when you make the purchase. From their website you can see the status of your order and whether it has already been shipped.

Once you make the purchase, we will send a summary of your order to your email account. (We advise you to check your spam folder).

If more than 14 days have passed since your order was confirmed and you have not received it, please contact our Customer Service as soon as possible.

When you receive your package, we advise you to carefully check the condition of the package and the items. In the event of any incident, it is essential to keep all the items in the shipment in the same condition as when you received them (cardboard box, shipping label and items).

Without proof of these elements we cannot correctly manage the claim with the transport agency and/or warehouse.

In this case, please contact our Customer Service within 24/48 hours. You will be asked for photos of the items in the shipment (cardboard box, shipping label and the items received).

The payment methods accepted by elpulpo.com are:

Credit card (VISA or MASTERCARD)

Paypal and Express Payment (Shopay, Apple pay, Google Pay)

If you would like an invoice for your order, please contact our Customer Service and we will send it to you by email.

We do not have gift cards available at this time.

STEP 1. Go to Login – elPulpo (located at the top right) and enter your email to identify yourself as a customer. There you will find the orders placed. Select the order and the item or items you want to return.

STEP 2. Prepare your return. Place the items you wish to return in a box or envelope. Print and stick the shipping label you will receive by email on the outside of the envelope.

STEP 3. Give the carrier the sealed and properly packed package with the shipping label affixed to the outside of the package.

STEP 4. Refund: Once we receive your return at our logistics centre, we will proceed to refund you. The processing time for a return is approximately 15 working days. This period may be longer at Christmas or during sales/promotions. Remember that the home collection service will cost €1.95, which will be deducted from your refund.

From your user profile you will have access to all your orders. You must complete the returns panel and once the request has been sent,
You will receive an informative email on how to complete the process.

You have 30 calendar days from receipt of your order to make a
Online return. The elPulpo product must be in the same condition in which you received it, with no apparent signs of use, correctly labeled and in its packaging.
original. You will not be able to return any item that is not in perfect condition.

From January 1, 2023, the home collection service will cost €1.95, which will be deducted from your refund.

Yes, you can do this without any problem. Below we explain step by step how to start a return process without an account:

STEP 1. You must enter the email address you used to make the purchase in the user section. This is located at the top right of the screen, right next to the search button.

STEP 2. Once you have sent the request, you will receive a message with a 6-digit code in the email address you just provided.

STEP 3. Once you have this code, you must return to our website and write it in the section where it is requested.

STEP 4. After entering this code, you will be able to consult the list of orders associated with your email. From there, you can start the
return process.

Orders placed on the website cannot be returned to a physical store. Returns are only possible through the website.

For hygiene reasons, the only item that cannot be returned is underwear.

To find out which is your perfect size, click here

All product images are property of elPulpo. There may be a slight difference between the color of the image and the actual color of the item due to the quality of the photo or the resolution and settings of electronic devices.

In the event of a defective product, elPulpo will proceed, as appropriate, to repair, replace, reduce the price or return the product, which will be free of charge for you. elPulpo is responsible for any lack of conformity that becomes apparent within a period of two years from the delivery of the item. The consumer must inform us of the lack of conformity within two months of becoming aware of it.

Our opening hours: Monday to Friday 08:30h - 14:00h

Customer Service Phone: +34 680 209 103

Via WhatsApp: +34 680 209 103

Customer service email: info@elpulpo.es